Terms & Conditions

Salon Spa Equipment Payment Policies

  • All purchases of salon & spa equipment must be prepaid. We accept Visa, MasterCard, American Express, and Discover. Spa Equipment Direct, Inc. also is certified with many different lenders that can provide our customers with many different financing options. CODs are not accepted.
  • Special order items, as well as Spa Equipment Direct or other items that are not in stock, will require a 50 percent deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipped within three weeks of purchase. Customers will be charged storage fees of no less than $55 per day if a salon trolley or any other items are held in our facilities.
  • After special orders are in production, the customer is fully responsible for paying the balance. If the order is canceled, it will result in total forfeiture of the deposit. Custom orders of salon or day spa equipment cannot be returned unless there is a manufacturing defect with your double wax warmer or any other item.
  • All returned checks will be charged an additional $35 plus all bank and services charges.

Limitations of Warranty

  • Hydraulic pumps are covered by a six-month limited warranty, electronic items like a facial oxygen machine are covered by a 2-year manufacturer warranty, and all other items such as a portable massage bed are covered by a one-year limited warranty.
  • Spa Equipment Direct, Inc. shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading, or peeling of laminate or any acts of nature, such as fire, water damage, freezing temperatures, etc. Please read the instructions that come with your portable steamer and other equipment.
  • Spa Equipment Direct, Inc. reserves the right to replace any discontinued portable facial bed or other items with a like or similar item.
  • A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to Spa Equipment Direct, Inc. for all plumbing related warranty issues.
  • All transit costs for items returned to Spa Equipment Direct, Inc. or replaced by Spa Equipment Direct, Inc. is the sole responsibility of the customer. All items for repair has to be returned to Spa Equipment Direct by Customer at Customer expense, one way to be repaired, return shipments after repair will be paid by Spa Equipment Direct on all Mfg. defects. Also, all Motorized facial beds have 2-year manufacturer warranty.
  • An approved electrician must service all equipment still under warranty such as a facial multi-function unit. Failure to do so will result in the warranty being voided.
  • Any reconditioned, open box and floor models are sold as-is and do not include a warranty unless otherwise noted by Spa Equipment Direct, Inc.
  • For all warranty calls that need a technician to travel to the customer location, a service fee will be charged, regardless of whose fault, if, it is an mfg. fault labor and parts are free. Yet the service fee depends on the location.



Mobile Terms of Service

Spa Equipment Direct, Inc. (Coopala.com)
Last updated: May 6, 2024

The Spa Equipment Direct, Inc. mobile message service (the "Service") is operated by Spa Equipment Direct, Inc. (“Spa Equipment Direct, Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Spa Equipment Direct, Inc.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Spa Equipment Direct, Inc. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Spa Equipment Direct, Inc.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335010746 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Spa Equipment Direct, Inc. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335010746 or email info@coopala.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.